... Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring ...
a year ago
... and actionable insights. Compliance and Quality Assurance: Ensure that all campaign activities ... and maintain rigorous quality assurance processes to uphold service quality. Qualifications and Requirements ...
a year ago
... Claims Processing Coaching and Development Quality Assurance Customer Servicer Performance Metrics Reporting ...
a year ago