... key performance indicators for agents and review agent performance according to KPI ... team members are responding to customer concerns in a timely and efficient ... the employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... business to deliver exceptional customer service across key customer touch-points, in ... of excellence, delivering industry leading customer service and exceptional colleague engagement ... motivate Team Managers to encourage agents to deliver a best in class ...
2 years ago