... and useful technical assistance on Call Centre Voice Setup (On ... /utilization, status of the call recordings space etc Understanding of ... Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End ... of the voice PBX, Call Centre solutions, ACD and ...
a year ago
... of contact for phone calls, chat and emails from ... and queries ? Record incident resolutions in the Help ... resolver groups (if necessary) ? Incident handling and escalation management ? ... resolution skills ? Escalate unresolved calls to the resolution support ...
2 years ago