... key performance indicators for agents and review agent performance according to KPI ... improvement People and Performance Management Manage the development, performance, capability and ... the employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... and clear communication with colleagues, agents, operators, guests and suppliers, telephonically ... leisure FIT tailor-made itineraries Managing the reservations process including handling ... of delivering excellent service to agents / guests An in-depth ...
a year ago
... & Service Contact Centre. Managing and coaching multi-skilled Contact ... will have the responsibility of managing a centre of excellence, ... Team Managers to encourage agents to deliver a best ... their full potential Effectively manage and develop the performance, ...
2 years ago