... sales, profitability, market share, customer and employee satisfaction by directing ... key stakeholders in the Group and externally Participate in ... COMPETENCIES, SKILLS & ATTRIBUTES Customer Focus, Customer Service Verbal Communication, Informing Others ...
2 years ago
... Units, logistics and external service, external - customers etc.) Control of relevant ... unit KAM’s for respective customers Developing customers online sales activities, ... with the industry requirements Customer service centric mind-set Entrepreneurial ...
2 years ago
... and External stakeholders. Meet customers’ expectations by planning and ... and production, productivity, quality, and customer-service standards; contributing information and analysis ... centre systems by developing customer interaction and voice response ...
2 years ago
... business to deliver exceptional customer service across key customer touch-points, in ... excellence, delivering industry leading customer service and exceptional colleague engagement. ... appetite Operate within the Customer Service Risk and Control framework, ...
2 years ago
... including Prospecting potential customers Engagement with the customer to understand ... into customers Develop a thorough understanding of the products and services that ... Communication skills Meeting skills Customer service experience and skills Effective ...
2 years ago
... Our client, a multinational professional services company that specialises in information ... standards, patterns and platform services. Key Competencies Deep technical ... , budget and preferences (see service group rules/process and escalation approach ...
2 years ago
... times: Rates, offers, child rates, group rates, value adds, etc. Trading ... and maintaining high service levels to in-house customers i.e. reservations and product ...
a year ago
... Team Leader / Supervisory experience in a service environment Previous international contact centre ... team members are responding to customer concerns in a timely and efficient ... meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR ...
2 years ago
... seeks to: offer its customers excellent service, superior value products, and ... Skills Good understanding of Financial Services Industry related legislation and regulation ... and maintaining relationships Treating Customers Fairly Initiative Results Driven/ ...
2 years ago