... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
a year ago
Description: Snr Call Centre Sales Manager Provide leadership over multiple ... operational teams Manage the Contact Centre workforce. motivate and manage supervisory ... proficiency Min 3-5 years contact Centre operations management experience Experience in ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
2 years ago
Description: The Quality Assurance Manager will monitor process implementation, manage ... Assurance department. The Quality Assurance Manager will ensure that quality & compliance ... functional requirements of the contact centre Ensure campaign KPIs are met ...
2 years ago
... (Grade 12) 3+ years contact Centre Sales Management experience. 2+ year ... manage a team. Understanding Call center principles and practices Understands ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
a year ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... day shift employees Strong contact Centre operations know how Effective people ...
2 years ago
... Description: Inbound customer service call center agent needed for Airline ... company RESPONSIBILITIES: Receive calls from customers / passengers Deal ... (1) to four (4) years’ experience in a Call Centre Environment Travel or relevant qualification ...
2 years ago
... -term insurance NQF4 ideal 2 years call centre sales experience 1 year warranty/VAPS ...
2 years ago
... sales targets in an outbound call centre environment. During a Typical Day, You ...
2 years ago
... service skills essential. Experience in call centre or travel & tourism industry preferred ...
2 years ago
... and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that ... and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that ... in a leadership role, in contact centre sales Must be technologically savvy ...
a year ago
... and maintain all outbound activity call sloping strategies. Design, monitor and ... as a Dialer administrator in a Contact Centre is required Familiarity with reporting ...
2 years ago
... delivering innovative and customised contact centre solutions from South Africa to ... for their future. Transform cold calls and customer inquiries into warm ...
11 months ago
... delivering innovative and customised contact centre solutions from South Africa to ... statistics of teams, e.g. number of calls per team, number of successful ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... variance is less than 5% Take Calls for minimum 4 hours each month ... relevant campaigns Coordinate with OPS manager to help transition agents from ...
2 years ago
... variance is less than 5% Take Calls for minimum 4 hours each month ... relevant campaigns Coordinate with OPS manager to help transition agents from ...
a year ago