... utilization of knowledge and information systems Follow a systematic, disciplined ... Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate ... environment, showing experience of systems, support, diagnostic and resolution. Intermediate ...
a year ago
... utilization of knowledge and information systems Follow a systematic, disciplined ... Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate ... environment, showing experience of systems, support, diagnostic and resolution. Intermediate ...
a year ago
... Description: Position Summary A Customer Service Agent is employed to perform a defined ... . Use an enterprise information system. Provide excellent quality customer ... contact centre. Use multiple information systems. Manage customer relationships. Assist in ...
2 years ago
... provide first line technical support to users. The successful ... for working with applications/systems to undertake analysis, diagnosis ... unresolved calls to the resolution support team ? Take ownership ... customer service for all support queries and adhere to ...
2 years ago
... support for in-bound queries and questions on the Company system ... reconciliation on the billing system as required Managerial Support · Management reporting on ... fields HSE, Logistics, Experience · Previous support center experience · Performance reporting · ...
2 years ago
... solutions. Contribute to the support team knowledge library for ... knowledge and support on the iManage Document Management System and ... tickets are logged in the Support System (HALO) and maintain ... of tickets on the Support System and other calls assigned. ...
2 years ago
... internally supplied hardware and system software. This person will ... high-level troubleshooting and system security, and ensuring repairs ... & remote 2nd line technical support to internal 1st line as ... Degree/Diploma in Computer Support/IT/similar AZ-103 ...
2 years ago
... /repair are booked into the system and handed over to the ...
2 years ago
... key performance indicators for agents and review agent performance according to KPI ... the employees Ensure that all agents meet agent adherence and reach service ... exceed targets Offer guidance and support to all team members to ...
2 years ago
... questions Daily monitoring of system health check for the ... sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing ... the End-Users/CC agents Provide guidance to end ... desk technician or other customer support role Graduate with specialization ...
a year ago
... and clear communication with colleagues, agents, operators guests and suppliers Upholding ... agents/guests An in-depth knowledge of Tourplan or a similar booking system ... and professional manner of servicing agents/guests An independent, curious and ...
a year ago
... and clear communication with colleagues, agents, operators, guests and suppliers, telephonically ... agents / guests An in-depth knowledge of Tourplan or a similar booking system ...
a year ago
... looking to employ customer service agents who are Norwegian, Danish, Swedish ... and update customer information into system Identify and escalate priority issues ... professional customer service Proactively communicates system and process issues, and customer ...
2 years ago
... and risk appetite Manage and support the delivery of the Contact ... motivate Team Managers to encourage agents to deliver a best in class ...
2 years ago
... . · Analyzing the design of technical systems and business models. · Create business ... Changes. · Liaise and communicate the system requirements to the necessary audiences ... all IT systems and processes are arranged to best support overall organizational ...
a year ago
... support the business's agreed IT Strategy, Philosophy and Enterprise Architecture Lead system ... Proactively mentor peers regarding system knowledge and development technologies ... , unit testing, and support documentation Accountable for application ...
a year ago
... the Call Centre Operations that support the internal and external ... plans; completing system audits and analyses; managing system and process improvement ... and disciplining employees; administering scheduling systems; communicating job expectations; planning, ...
2 years ago
... responsible for maintaining the company’s Systems and ICT Infrastructure. KEY ... business requirements Monitoring systems and services to ensure system availability and sufficient ... MS Office product implementations and support including Active Directory, LDAP, ...
2 years ago
... support the business's agreed IT Strategy, Philosophy and Enterprise Architecture. Lead system ... Proactively mentor peers regarding system knowledge and development technologies ... , unit testing, and support documentation. Accountable for application ...
a year ago
... 2,3 infrastructure support Executes all or most project tasks for systems and applications ... for existing technologies/processes Executes systems management to ensure optimal current ...
a year ago
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