... Description: GENERAL RESPONSIBILITIES Consultation with customers by phone with the objective ... to clarify customer requests. Maintain customer database by inputting/updating customer data ... PO’s, Proof of payment, customers, other requests and repair inbox ...
2 years ago
... performance indicators for agents and review agent performance according to ... team members are responding to customer concerns in a timely ... employees Ensure that all agents meet agent adherence and reach ... targets Offer guidance and support to all team members ...
3 years ago
... of excellence, delivering industry leading customer service and exceptional colleague engagement ... and risk appetite Manage and support the delivery of the Contact ... motivate Team Managers to encourage agents to deliver a best in class ...
2 years ago
... segments and new customers Decides on customer and market processing ... customer-specific advertising activities, promos etc. Implementation of trade fairs and support ... unit KAM’s for respective customers Developing customers online sales activities, potential ...
2 years ago
... the Call Centre Operations that support the internal and external clients ... Internal and External stakeholders. Meet customers’ expectations by planning and ... and production, productivity, quality, and customer-service standards; contributing information and ...
2 years ago
... . In general they provide administrative support to the sales force when ... on-time quoting by understanding customer needs • Administer the sales quote ...
2 years ago
... others Delivering results and Meeting Customer Expectations Modifies approach in the ... others (both internally and externally) Supports change initiatives, adjusting their actions ...
a year ago
... others Delivering results and Meeting Customer Expectations Modifies approach in the ... others (both internally and externally) Supports change initiatives, adjusting their actions ...
a year ago