... key performance indicators for agents and review agent performance according to KPI ... team members are responding to customer concerns in a timely and efficient ... the employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... business to deliver exceptional customer service across key customer touch-points, in ... of excellence, delivering industry leading customer service and exceptional colleague engagement ... motivate Team Managers to encourage agents to deliver a best in class ...
3 years ago
... business segments and new customers Decides on customer and market processing ... , external - customers etc.) Control of relevant KPIs and compliance with budgets ... unit KAM’s for respective customers Developing customers online sales activities, potential ...
2 years ago
... profitability, market share, customer and employee satisfaction by ... Compliance and regulatory aspects are adhered to BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES Customer ... Focus, Customer Service Verbal Communication, ...
2 years ago
... that seeks to: offer its customers excellent service, superior value ... business risk Manage your quality & compliance against benchmarks to minimize business ... Building and maintaining relationships Treating Customers Fairly Initiative Results Driven/ ...
3 years ago