... in a service environment Previous international contact centre experience will be advantageous Fully ... key performance indicators for agents and review agent performance according to KPI ...
2 years ago
Description: Position Summary A Customer Service Agent is employed to perform a defined ... . Communicate in a customer contact centre. Work in a customer contact centre environment. Respond to inbound ...
2 years ago
... & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via ... ACCOUNTABILTIES & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring ... motivate Team Managers to encourage agents to deliver a best in ...
2 years ago
... useful technical assistance on Call Centre Voice Setup (On-premise ... as the first point of contact for customers/OEM/Support provider ... -sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing ... for the End-Users/CC agents Provide guidance to end ...
a year ago