... & RESPONSIBILITIES Determines call centre operational strategies by conducting needs ... productivity, quality, and customer-service standards; contributing information and analysis ... corrective actions Prepares call centre performance reports by collecting, ...

2 years ago

Operations Manager – International BPO

ABC Worldwide
Johannesburg

... of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled ... the delivery of the Contact Centre’s operational service strategy Lead, develop and ... or initiatives impacting Customer Service Ensure the Contact Centre has appropriate levels ...

2 years ago

Team Leaders – Inbound (Norwegian / Danish / Swedi

ABC Worldwide
Johannesburg

... Centre experience or, Previous Team Leader / Supervisory experience in a service ... environment Previous international contact centre experience will be ... meet agent adherence and reach service levels (Basic Metrics i.e. NPS ...

3 years ago

Outbound Sales Consultant

ABC Worldwide
Johannesburg

... the transformation of the Financial Services industry OUTPUTS / CORE TASKS ... Outbound Call Centre (with targets attached to the sales) Financial services experience ... & Skills Good understanding of Financial Services Industry related legislation and regulation ...

2 years ago

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