... key performance indicators for agents and review agent performance according to KPI ... improvement People and Performance Management Manage the development, performance, capability and ... the employees Ensure that all agents meet agent adherence and reach service ...
2 years ago
... the quality of deliverables and manage team relationships effectively to ... ensure exceptional performance Manage Shrinkage, Productivity and control attrition ... Quality, HR, Workforce – to improve agent profiling and performance Any additional ...
2 years ago
... leisure FIT tailor-made itineraries Managing the reservations process including handling ... and clear communication with colleagues, agents, operators guests and suppliers Upholding ... and professional manner of servicing agents/guests An independent, curious and ...
a year ago
... Description: Position Summary A Customer Service Agent is employed to perform a defined ... using browsers and email. Manage work priorities and professional development ... . Use multiple information systems. Manage customer relationships. Assist in providing ...
2 years ago
... and clear communication with colleagues, agents, operators, guests and suppliers, telephonically ... leisure FIT tailor-made itineraries Managing the reservations process including handling ... of delivering excellent service to agents / guests An in-depth ...
a year ago
... planning and designing of itineraries Managing the reservations process for bookings ... Consistent and clear communication with agents, sales teams, preferred supplier partners ... and professional manner of servicing agents and guests Proactive selling of ...
a year ago
... planning and designing of itineraries Managing the reservations process for bookings ... Consistent and clear communication with agents, sales teams, preferred supplier partners ... and professional manner of servicing agents and guests Proactive selling of ...
a year ago
... & Service Contact Centre. Managing and coaching multi-skilled Contact ... will have the responsibility of managing a centre of excellence, ... Team Managers to encourage agents to deliver a best ... their full potential Effectively manage and develop the performance, ...
2 years ago
... looking to employ customer service agents who are Norwegian, Danish, Swedish ... required information using available resources Manage and resolve customer complaints Provide ...
2 years ago