Description: IT Operations Lead / Manager: We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the ...
a year ago
... least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the ... sales processes and servicing industry Outbound Sales experience is required Fluency ...
2 years ago
... Call Centre staffs. Experience preferably in Inbound & Outbound onshoring operations. DUTIES & RESPONSIBILITIES Determines call centre ... Maintains and improves call centre operations by monitoring ... corrective actions Prepares call centre performance reports by ...
2 years ago
... Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement ... key performance indicators for agents and review agent performance according to ... employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring ... motivate Team Managers to encourage agents to deliver a best in ... understanding and experience of Contact Centre Management Strong relationship & stakeholder ...
2 years ago
... queries Assists with inbound and outbound logistics On time completion of ... KEY RESPONSIBILITIES Ensuring that incoming calls are answered timeously in a friendly ...
2 years ago