... key performance indicators for agents and review agent performance according to KPI ... team members are responding to customer concerns in a timely and efficient ... the employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... and clear communication with colleagues, agents, operators, guests and suppliers, telephonically ... of delivering excellent service to agents / guests An in-depth knowledge ...
a year ago
... business to deliver exceptional customer service across key customer touch-points, in ... of excellence, delivering industry leading customer service and exceptional colleague engagement ... motivate Team Managers to encourage agents to deliver a best in class ...
2 years ago
... business segments and new customers Decides on customer and market processing ... Director (CBD) Responsibility for customer and market processing strategy Development ... unit KAM’s for respective customers Developing customers online sales activities, potential ...
2 years ago
... increase sales, profitability, market share, customer and employee satisfaction by directing ... BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES Customer Focus, Customer Service Verbal Communication, Informing Others ...
2 years ago
... Description: GENERAL RESPONSIBILITIES Consultation with customers by phone with the objective ... to clarify customer requests. Maintain customer database by inputting/updating customer data ... PO’s, Proof of payment, customers, other requests and repair inbox ...
2 years ago
... Internal and External stakeholders. Meet customers’ expectations by planning and ... and production, productivity, quality, and customer-service standards; contributing information and ... call centre systems by developing customer interaction and voice response ...
2 years ago
... writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy ...
a year ago
... on-time quoting by understanding customer needs • Administer the sales quote ...
2 years ago
... service levels to in-house customers i.e. reservations and product teams Ability ...
a year ago
... that seeks to: offer its customers excellent service, superior value products ... Building and maintaining relationships Treating Customers Fairly Initiative Results Driven/Achievement ...
2 years ago