... join our Inbound Emergency Assistance Call Centre Department. Purpose: To assist ... operations of a customer service-orientated centre. Minimum Requirements: Grade 12 ... of 2 years experience in the call centre/customer care environment. Experience in ...
29 days ago
... sources, such as CRM systems, call logs, and internal databases. Ensure ... (KPIs) Provide insights to improve agent performance and customer outcomes. P rocess ... a BPO environment. Experience with analysing call centre metrics and operational data is ...
19 days ago
... operational development team, supporting the call centre and working closely with IT ... the efficiency of fast-paced call centre operations. Key Responsibilities: Use SQL ...
a month ago
... 3 Contact center training or equivalent Call center experience 3-5 Years To provide ... Verbal and Written communication skills. Call centre experience within a legal firm doing ...
14 days ago
... an online retail campaign in a call centre. Matric Fibre/ 5G as this ...
23 days ago
... life underwriting and administration industry. Call centre experience would be beneficial. Knowledge ...
24 days ago
... Leader/ Supervisor experience in a Bank Call Centre Matric and a relevant tertiary qualification ...
24 days ago
... life underwriting and administration industry. Call centre experience would be beneficial. Knowledge ...
a month ago
... Leader/ Supervisor experience in a Bank Call Centre Matric and a relevant tertiary qualification ...
a month ago
... for managing a team of call center agents, with direct oversight on team ...
23 days ago
... improvement in both efficiency and agent satisfaction. · Identify and maintain compliance ... of personnel. · Develop knowledge of call routing systems to ensure schedules ... match the call distribution rules. · Identify needed schedules ...
30 days ago
... working practical knowledge of Data Centre Environments Have ISP industry working ... various 3rd parties to ensure call resolution Liaise with project management ...
a month ago
... and export industry regulations. User-Centred Design: Conduct market and user ... contact for stakeholders, including export agents, service providers, and regulatory bodies ...
28 days ago
... as a liaison between the managing agent and media partners to promote ... better outcomes. Stakeholder Relationships Internal: Centre Manager, Portfolio Manager, Financial Manager ...
21 days ago
... all Operational Teams and maximising agent satisfaction by providing flexible options ... of designing and implementing contact centre resource models, impact assessments and ...
28 days ago
... Pro Sales Planning New business Agent contracts, Distribution channels Drives customer ... . Deal with speculative calls, aftercare and service calls Client visits new and ...
a month ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client â?? (agent, wholesale, etc) Conduct market research ...
a month ago