... responsible for managing a team of call center agents, with direct oversight on team ...
25 days ago
... or NFQ Level 3 Contact center training or equivalent Call center experience 3-5 Years To ... Verbal and Written communication skills. Call centre experience within a legal firm ...
16 days ago
... , and Salesforce CRM for the call center). Business intelligence and data analysis ... for various departments including call center, marketing, and customer delight. Logistics ...
18 days ago
... , and Salesforce CRM for the call center). Business intelligence and data analysis ... for various departments including call center, marketing, and customer delight. Logistics ...
18 days ago
... sources, such as CRM systems, call logs, and internal databases. Ensure ... (KPIs) Provide insights to improve agent performance and customer outcomes. P rocess ... a BPO environment. Experience with analysing call centre metrics and operational data ...
21 days ago
... Pro Sales Planning New business Agent contracts, Distribution channels Drives customer ... . Deal with speculative calls, aftercare and service calls Client visits new and ...
a month ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client â?? (agent, wholesale, etc) Conduct market research ...
a month ago