... client cancellations. Answer all calls to the call centre. Create tickets for all ... calls and emails received. Provide feedback ...
18 days ago
... Debt Collection via Call Centre: Conduct inbound and outbound calls to debtors to ... & Support: Collaborate with debt collection agents and management to ensure smooth ... or equivalent. Proven experience in a call centre, customer service, or administrative role ...
11 days ago
... - At least 2 years' experience in a call centre environment in the BPO industry ... video. - 30-35 tickets per agent per day. - KPI: NPS = 10 ...
19 days ago
... (data) for the division across call centre, marketing, customer delight etc. Logistics ...
14 days ago
... the online portal, email, and Call Centre efficiently Ensure accurate and timely ...
2 days ago
... Fresh as a ticketing system and call centre application. Strong problem-solving and ...
14 days ago
... Operationally responsible for selected sales agents, coordinates the shift-based activities ... of these agents to ensure an adequate ... (desirable): Relevant Management or Contact Centre Certifications Minimum applicable experience (years ...
14 days ago
... telephone professionally, screen and direct calls; Take and relay messages; Coordinate ... in a timely manner Agent Onboarding Onboarding of new agents/users on various s
a month ago