... client cancellations. Answer all calls to the call centre. Create tickets for all ... calls and emails received. Provide feedback ...
9 days ago
... Debt Collection via Call Centre: Conduct inbound and outbound calls to debtors to ... & Support: Collaborate with debt collection agents and management to ensure smooth ... or equivalent. Proven experience in a call centre, customer service, or administrative role ...
2 days ago
... - At least 2 years' experience in a call centre environment in the BPO industry ... video. - 30-35 tickets per agent per day. - KPI: NPS = 10 ...
10 days ago
... Fresh as a ticketing system and call centre application. Strong problem-solving and ...
5 days ago
... Operationally responsible for selected sales agents, coordinates the shift-based activities ... of these agents to ensure an adequate ... (desirable): Relevant Management or Contact Centre Certifications Minimum applicable experience (years ...
5 days ago
... telephone professionally, screen and direct calls; Take and relay messages; Coordinate ... in a timely manner Agent Onboarding Onboarding of new agents/users on various s
26 days ago