... assessment tasks • Assess and score agent calls based on criteria (e.g. compliance ... quality standards and meet monthly QA targets. Contribute to continuous improvement ... • Matric certificate or equivalent. Experience • QA experience in a call centre environment ...
2 years ago
... team of QA analysts responsible for monitoring and evaluating sales agents' performance ... in international campaigns. Develop and implement comprehensive QA ... coaching, and training to sales agents to enhance their sales skills ...
a year ago
... developing the team of incubation agents. Also responsible for the coaching ... to internal staff & score the agent based on analysis & align ... analysis report Monthly top ten agents incurring the highest repeats ( ... skills Excellent adherence and QA scores
a year ago
... quality metrics (KPIs) to track QA effectiveness, driving continuous improvement and ... background in leading and implementing QA strategies for complex projects. Extensive ... Requirements: Define and implement a comprehensive QA strategy and roadmap aligned with ...
29 days ago
... quality metrics (KPIs) to track QA effectiveness, driving continuous improvement and ... background in leading and implementing QA strategies for complex projects. Extensive ... Requirements: Define and implement a comprehensive QA strategy and roadmap aligned with ...
29 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... for the group's global QA strategy and roadmap to ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... metrics (KPIs) to track QA effectiveness, driving continuous improvement ... and developing their skills in QA principles and tools. A ...
28 days ago
... of expert and dedicated agents for their Atlantic Seaboard ... provide ongoing support for agents • Each agent has a dedicated canvassing ... , invoices, etc. • Each agent will be fully supported with ... All Star Incentive: Each agent gets 2% commission on everything ...
5 months ago
... dark arts of software development QA Analytical Prowess – Razor-sharp critical ...
11 days ago
... : Our client is looking for a QA Manager who will be tasked ...
a year ago
... regulatory agency requirements • Act as a QA lead on critical deviations, investigations ...
2 years ago
... purpose for the Customer Care Agent is for there to be ... be successful as a Customer Care Agent, you should have a pleasant personality ... be successful as a Customer Care Agent, you should have a pleasant personality ...
8 days ago
... purpose for the Customer Care Agent is for there to be ... be successful as a Customer Care Agent, you should have a pleasant personality ... be successful as a Customer Care Agent, you should have a pleasant personality ...
8 days ago
... purpose for the Customer Care Agent is for there to be ... be successful as a Customer Care Agent, you should have a pleasant personality ... be successful as a Customer Care Agent, you should have a pleasant personality ...
8 days ago