... sources, such as CRM systems, call logs, and internal databases. Ensure ... (KPIs) Provide insights to improve agent performance and customer outcomes. P rocess ... a BPO environment. Experience with analysing call centre metrics and operational data is ...
22 days ago
... : Key Responsibilities: Call Monitoring & Evaluation: Assess 80-100 calls per day for ... tracker updated daily with accurate call assessments, feedback logs, and ... recommend process enhancements that improve agent performance and customer experience. ...
6 days ago
... working practical knowledge of Data Centre Environments Have ISP industry working ... various 3rd parties to ensure call resolution Liaise with project management ...
3 days ago
... working practical knowledge of Data Centre Environments Have ISP industry working ... various 3rd parties to ensure call resolution Liaise with project management ...
a month ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client â?? (agent, wholesale, etc) Conduct market research ...
5 days ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client â?? (agent, wholesale, etc) Conduct market research ...
a month ago
... agencies, tour operators, online travel agents (OTAs), and other key leisure ... and promotions. Conduct regular sales calls, client meetings, and site inspections ... and existing relationships with travel agents, tour operators, and OTAs. Proven ...
12 days ago