... communication strategy across channels, including call centre agents, email, SMS, WhatsApp, push notifications ...
26 days ago
... : Key Responsibilities: Call Monitoring & Evaluation: Assess 80-100 calls per day for ... tracker updated daily with accurate call assessments, feedback logs, and ... recommend process enhancements that improve agent performance and customer experience. ...
a month ago
... working practical knowledge of Data Centre Environments Have ISP industry working ... various 3rd parties to ensure call resolution Liaise with project management ...
a month ago
... management thereof. Some companies might call this role a Network Architect. Requirements ... as Telkom, MTN, Vodacom, data centres, Teraco, or Telco SD-WAN ...
a month ago
... management thereof. Some companies might call this role a Network Architect. Requirements ... as Telkom, MTN, Vodacom, data centres, Teraco, or Telco SD-WAN ...
a month ago
... management thereof. Some companies might call this role a Network Architect. Qualification ... as Telkom, MTN, Vodacom, data centres, Teraco, Telco SD-WAN will ...
a month ago
... collections, quality, and productivity. Drive call center productivity through team management ... across 3–4 portfolios with 50–75 agents in total. Coach, develop, and ...
5 days ago