... demonstrating exceptional customer satisfaction Guide, coach and Determine training needs for ... reporting on operational status Manage quality assurance Oversee the overtime process and ...
2 years ago
... agents. Also responsible for the coaching of ‘bottom performers’ as ... assigned. Responsibilities: Coaching Daily coaching feedback monitored and sent to ... repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number of ...
a year ago
... seeking a highly motivated and experienced Quality Assurance Team Leader to join our ... areas for improvement. Provide feedback, coaching, and training to sales agents ... a culture of continuous improvement and quality excellence within the team. Qualifications ...
a year ago
... for speed, efficiency, increase in quality service delivery that makes a positive ... customer complaints or enquiries Drive quality control and ensure corrective actions ... projects Proactively encourage high performance Coach low performers within the team ...
2 years ago