... Team leadership and management Guide agents by demonstrating exceptional customer ... staff. Communicate job expectations to Agents Harness agent’s potential to perform optimally ... used and propose solutions Frequent monitoring of metrics, data and reporting ...
2 years ago
... QA analysts responsible for monitoring and evaluating sales agents' performance in international ... , coaching, and training to sales agents to enhance their sales skills ... materials and ensure that sales agents are well-equipped to succeed ...
a year ago