... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
a year ago
... provider of innovative customised contact centre solutions from South African to ... regular quality assessments of sales calls, chat interactions, and other customer ... a QA TL / similar role within a call center/ BPO or sales environment ...
a year ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... minimum productivity requirements for calls daily Manage customer accounts ... and calls Collection script needs to ... innovative and customised contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... statistics of teams, e.g. number of calls per team, number of successful ...
a year ago