... , mentor and coach a team of Call Centre Agents to create and deliver ... . • Leading and managing a team of Call Centre Agents to achieve client SLA ... Requirements • Matric • 1-2 years contact Centre Team Leader experience Competencies • Strong ability to ...
2 years ago
... Description: Sales Team Leader Cape Town Lead and manage a team of Call Centre Sales Agents ... to achieve exceptional results. Min 2 years contact Centre Team Leader ... Town CBD Strong contact Centre operations know how Effective ...
2 years ago
... of innovative customised contact centre solutions from South ... Assurance Team Leader to join our dynamic team. As a QA Team Leader, you ... quality assessments of sales calls, chat interactions, and ... / similar role within a call center/ BPO or sales environment ...
a year ago
... feedback monitored and sent to Team Leaders and Operations to ensure traction ... Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly ... to the international quality team Monthly repeat call analysis report Monthly top ...
a year ago
... Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South ... every call as you’re the first line manager for your team ... Manager. We’re looking for a leader to Act as one, as ... will encourage and motivate you team to resolve issues, accomplish goals ...
2 years ago
... responsible for leading and managing a team of Outbound Sales Consultants/Agents ... critical functions for the role Team leadership and management Guide agents ... Strong ability to manage a sales team Strong ability to empathise with ...
a year ago
... deployed in the BPO/Contact Centre sector in Cape Town. ... and external client management teams to understand and meet ... . Liaise with the recruitment team, ensuring full understanding of ... Keep the client and recruitment team informed of process. Manage ...
a year ago
... immediately on the close loop call it will be logged to ... Numeracy Experience: Min 6 months call centre experience Previous Call Centre, Retail, customer facing experience ... to internal and Vodacom Improvement teams to drive Improvement opportunities. Language ...
a year ago
... unemployed to join the best team in the business. If you ... on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human ... of South Africans within the Call Centre environment. We would like to ...
a year ago
... Description: Join our team of customer service ... responsibilities: Answer inbound voice calls from customers regarding automotive ... subject pass mark 2 years call centre and BPO level experience – ... You'll report to Team Lead. You’ll contribute ... of the team.
2 years ago
... . Collaborate with HR and onboarding teams to facilitate the smooth transition ... roles, such as campaign managers, team leaders, quality assurance etc Strong knowledge ... instrumental in building a high-performing team that can meet the outsourcing ...
a year ago
... . Collaborate with HR and onboarding teams to facilitate the smooth transition ... roles, such as campaign managers, team leaders, quality assurance etc Strong knowledge ... instrumental in building a high-performing team that can meet the outsourcing ...
a year ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... innovative and customized contact centre solutions from South Africa ... be part of a winning team. You will be servicing our ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
a year ago
... innovative and customized contact centre solutions from South Africa ... be part of a winning team. You will be servicing our ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
a year ago
... our high performing sales team in a telecommunications Leader. If you are passionate ... ! During a Typical Day, you’ll: Call pre-qualified clients existing and ...
a year ago
... our high performing sales team in a telecommunications Leader. If you are passionate ... ! During a Typical Day, you’ll: Call pre-qualified clients existing and ...
a year ago
... innovative and customised contact centre solutions from South Africa ... be part of a winning team. You will be servicing our ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
a year ago
... and evaluate the performance through call monitoring, role-playing, and ... training within a BPO or contact centre environment. Strong understanding of sales ... training opportunities. Collaborative and supportive team environment. If you have a passion ...
a year ago
... Representatives to join a dynamic team of tech experts focused on ... the query Ensure customer call backs to provide an ... of the query Ensure first call resolution on customer queries ... customer services, preferably in a call center At least 6 months technical ...
2 years ago
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