Description: Role: Debt Collecting (UK Utilities) Please apply ... with utility bills and outstanding debt. Advise and set payment plans ... 6 months experience as a debt collections/customer service agent/ sales experience Must be ...
a year ago
... record No bad debt (accounts in arears/ under debt review) If you are ...
a year ago
Description: Role: Debt Collecting (UK Utilities) Please apply ... with utility bills and outstanding debt. Advise and set payment plans ... 6 months experience as a debt collections/customer service agent/ sales experience Must be ...
a year ago
... · Documented monthly performance review of Agents and Assistant Managers and ... processes effectively. Appraisal of Agents based on evaluation of ... for the process. · Review Performance of the KPIs on ... on a daily basis to review progress. · Ensure compliance with ...
a year ago
... architectural challenges Perform code/peer reviews for other members in the ... for these standards through code reviews Create and maintain documentation throughout ... our efficiency as a team ("technical debt"), and propose and implement solutions ...
2 years ago
... for a Portuguese-speaking Customer Service Agent to join their international team ... ) Financial information, gaming advice, and review for additional offers, proactive value ...
a year ago
... review of Assistant Managers Conduct quarterly and annual appraisals of agents ... plans for them Mentor Agents and TLs for their ... using Process Excellence methodology Review Performance of the KPIs ... on regular basis to review progress Ensure compliance with ...
2 years ago
... analyzing trends and patterns · Review and analyze quality results to ... training needs for the agents and process level issues ... the training needs for the agents · Conduct/participate in calibration ... the process · Brief new agents joining the process and ...
a year ago
... and analyzing trends and patterns Review and analyze quality results ... training needs for the agents and process level issues ... the training needs for the agents Conduct/participate in calibration ... the process Brief new agents joining the process and ...
a year ago
... and analyzing trends and patterns Review and analyze quality results ... training needs for the agents and process level issues ... the training needs for the agents Conduct/participate in calibration ... the process Brief new agents joining the process and ...
a year ago
... logged by the Call Centre Agents and Back Office staff, relating ... conducts midyear and annual performance reviews Ensures that all Human Resources ... customer business and processes Constantly reviews existing processes and improves where ...
2 years ago